'Help I'm in crisis'

How do I get help in a crisis? 

If you are upset and having thoughts and urges about hurting yourself, or ending your life then stop, take a deep breath and read this page. 

A crisis is any situation in which you feel you need urgent help. For example, you might feel in crisis if:

  • You are having suicidal thoughts and feelings
  • You are having thoughts about harming yourself
  • You have seriously hurt yourself
  • You have taken more than the recommended amount of tablets (an overdose)

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The table below gives some general information on how you can get help in a crisis:

What's happening Ways you can get help

You think you may act on suicidal feelings, or you have seriously harmed yourself

  • You can go to any hospital A&E department and ask for help (if you need to, you can call 999 and ask for an ambulance)

You are feeling extremely distressed, or are experiencing suicidal feelings


You can use

  • the NHS Children and Adolescent Crisis Line 020 3228 5980 Monday to Friday 5pm - 11pm, Saturday, Sunday and Bank Holidays 9am - 9pm. Of out of hours call 0800 731 2864 or NHS 111. 

Kingston, Merton, Richmond, Sutton, Wandsworth

You can use

  • 24/7 Mental Health Crisis Line on 0800 028 8000
  • If you are Deaf, you can call our Mental Health Crisis Line using Sign Live Video Relay Service (VRS). On a computer, go to https://signlive.co.uk/login/ and register using Facebook, Google or email

  • On a smart phone, iPad or tablet download SignLive’s app for free and register

Services you can use wherever you are

You need medical help or advice fast, but it's not an emergency

  • You can contact your GP and make an appointment for as soon as possible

Online resources and Apps

Kooth (Xenzone) - Online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop. Monday – Friday 12pm – 10pm, Saturday & Sunday 6pm – 10pm

Palace for Life Foundation (Official Charity of Crystal Palace Football Club) 

Palace Pad Chat Gives young people aged 12 – 25 with either a PS4 or Xbox a chance to receive mentoring whilst gaming with a staff members. Ensuring good mental health giving them a chance to express themselves and see if there is any help needed Please click on the link below to sign up. Parental consent is required and will be confirmed when contact is made with the young person.

Telephone: 020 8768 6047

CHAT Health 

NHS Croydon Health Services - A confidential advice text messaging service for children and young people (aged 11-19) in Croydon provided by the school nurse service You can get in touch for advice about any aspect of your physical or emotional health. They will respond within 24 hours Monday to Friday 8.30am - 4.30pm (excludes bank holidays)

Telephone: 07520 615205

The Stay Alive website - St Georges