Privacy and Legal Policy

1. Our Privacy Policy

We will process your data in compliance with GDPR. The purpose of the privacy policy is to inform you as a user of about what information we collect when you visit the site, how we use the information, whether the information is disclosed and the ways in which we protect users' privacy.

We want you to feel secure when using the website. We are committed to respecting your privacy. Below we give an overview of how we do that.

1.1 How we use your information?

We analyse information to see what is most effective about our website in order to help us identify way to improve and make it more effective. We may also use information for other purposes, which we would describe to you at the point when we collect the information.

1.2 What information do we collect when you use

We collect information indirectly or directly. When you use Healthier Together (, we use technology (Google analytics) to collect information indirectly. - such as your internet address. This is commonplace across all internet services to enable investigation of issues such as malicious use. This information is then kept in internet access logs.

We collect information directly from you in a number of ways. One way is by using cookies. Cookies are small files of information that save and retrieve information about your visit to the site, such as how you entered the site, how you navigated the site and what information was of interest to you. This information is collected for a number of reasons, for example, to help develop the website.

The cookies we use identify you merely as a number. If you are uncomfortable about the use of cookies, you can disable them by changing the settings in the preferences or options menu in your internet browser. However, disabling cookies may affect our ability to provide certain aspects of the site to you; if certain cookies are disabled you may not be able to access the site at all.

1.3 Will we disclose your information to, or share it with, other organisations/services?

We do not share data with other organisations unless the law permits us to do so. We do not sell individuals' information. We will share it only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 1998. Before you submit any information, we will make sure you are aware of why we are asking for specific information and it is up to you whether you provide it.

1.4 Your data is kept under secure conditions

The website developers and ourselves take appropriate steps to maintain the security of your data on our site. The open nature of the internet means that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen and we take measures to ensure that it does not.

2. Cookies Information and Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, and sometimes provide useful information to the owners of the site. 

There are some cookies necessary to this site functioning, such as interacting with our accessibility toolbar. These cookies will usually remove themselves when you close your browsing session. More information can be found in the ‘Necessary cookies’ section. 

We use some additional cookies, such as Google Analytics, to help us gather information and improve the website. You have the option to deny use of these cookies; more information can be found in the ‘Additional cookies’ section. 

You can find more information on managing and deleting cookies on About Cookies

2.1 Necessary cookies 

The following cookies are necessary to our site functioning. 





Persistently records your option regarding additional cookies. 

1 year 

2.2 Necessary accessibility cookies 

The following necessary cookies allow the functions within our accessibility toolbar to work optimally. 





Records option regarding additional cookies. 

End of browsing session 


Allows the website (CMS) to record if the user’s font size selection. 

End of browsing session 


Allows the website (CMS) to record the user’s contrast mode selection. 

End of browsing session 


Allows the language of page content to be changed and records the language selected. 

End of browsing session 

2.3 Additional cookies 

The following third-party cookies are used for analytical and media purposes. 

If you do not accept use of these additional cookies, some third-party media content – such as YouTube, Vimeo or Google Maps – may not load on this website. 

Analytics cookies 

In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the using Google Analytics. 

You can read Google’s extensive information on data practices in Google Analytics

You can opt-out of Google Analytics on our website by denying additional cookies or by using the Google Analytics Opt-out Browser Add-on





Distinguishes user for Google Analytics. 

2 years 


Distinguishes user for Google Analytics. 

1 day 


Throttles request rate for Google Analytics. 

1 minute 


Persists session state for newer versions of Google Analytics. 

2 years 


Persists session state for older versions of Google Analytics. 

1 minute 


Distinguishes user and session for Google Analytics. 

2 years 


Determines new session or visit for Google Analytics. 

30 minutes 


Determines new session or visit for Google Analytics. 

End of browsing session 


Stores traffic source for Google Analytics. 

6 months 

Embed cookies 

We may use embeds from YouTube, Google Maps or Vimeo on our site to display content. That content uses the following third-party cookies. Where possible, we will use privacy-oriented settings to ensure as few cookies as possible require consent. 

These additional cookies that remain, and the content from which they stem, will not display on the site unless you choose to ‘Accept additional cookies’. 

Cookie Source Purpose Expiry
CONSENT YouTube (  Google cookie tracking consent with analytics and/or ad integration.  2 years
CONSENT Google Maps (  Google cookie tracking consent with analytics and/or ad integration.  2 years
__cf_bm  Vimeo (  Vimeo ClouldFlare layer which filters out requests from bots.  30 minutes

Captcha cookies 

We use Google reCAPTCHA in order to verify whether or not you are a human when submitting data to the website. Most of the time, this will only be present on pages containing forms. 

Cookie Source Path Purpose Expiry
Google ( /recaptcha  Provides risk analysis to Google spam protection.  6 months

3. SMS Share Function

The SMS Share Function on the Healthier Together website is provided by Text Local. Healthier Together is provided with a client account that provides the telephone number, delivery status and content of the messages sent in the form of delivery reports. These delivery reports are kept in the account for 12 months before being automatically removed. The data is stored securely at Rackspace in London, UK.

Please note: we (Healthier Together) do not collect any personal information from the use of this function. The SMS Share Function should only be used by healthcare professionals to electronically provide parents and young people with information after a face-to-face or telephone consultation. We cannot accept responsibility or liability for anyone who uses this function for anything other than its intended use.

4. Legal Disclaimer

We have taken every care in the preparation of the content of this website, which is designed and provided for parents and health care professionals working in the UK. Every situation is unique and advice may change over time. You must therefore exercise your own judgement at all times.

Healthier Together does not warrant or guarantee the accuracy or completeness of the information provided on this site. Healthier Together also acknowledges the use of content taken from other sites and claims no credit for the creation of it.

If you have any doubts as to whether advice/content is currently accurate and applicable to your situation you should consult us via the 'Feedback' tab.

We can accept no responsibility or liability, which may arise from the use of any of the information on this site. Under no circumstances will Healthier Together ( be liable for any loss or direct, indirect, incidental, special or consequential damages caused by the reliance of information on this site.